At many restaurants, what once was free now must be requested. This must change.
A current trend that showcases how many businesses view their customers as numbers on a spread sheet and not with respect.
In case you’ve forgotten, the customer is the life blood of your business and not the reviews or other sideshows that make you think you are successful.
To paraphrase a well worn quote, “it’s the customer, stupid.”
See on www.nytimes.com